Marsha Ross-Jackson is an experienced leader, attorney, educator, mediator, arbitrator and consultant. With over 25 years of professional experience in a variety of roles, industries and sectors, Marsha’s breadth of knowledge and experience enable her to add value to any organization. Marsha’s expertise in managing operations, finance, communications, employee and labor relations, investigations, compliance, human resources, and law in diverse, large multi-state offices, has helped her to become well-versed in cross-cultural communication and leadership, as well as extremely effective in directing across interdisciplinary settings. Marsha has served as an HR/legal business partner and advisor to senior leaders, boards of directors and operational leaders. She has also represented multi-billion dollar clients in insurance, employment and commercial litigation matters. Marsha is an Arbitrator, serving as a member of the American Arbitration Association’s Roster of Neutrals – Employment Law Panel. She also mediates and arbitrates labor and employment law disputes between the Chicago Board of Education and The Chicago Teachers Union.
Marsha has a BA in Biology, a Masters in Public Administration, and a Juris Doctor from DePaul University College of Law, where she was a member of the Law Review and inducted in the Order of the Coif. She is currently a Senior Lecturer and the Executive Director of the IIT Chicago-Kent College of Law Institute for Law and the Workplace, as well as Assistant Dean of the Office of Diversity and Inclusion, Multicultural Affairs and Professional Development. She also leads the Chicago-Kent Labor and Employment Law Externship Program and serves as the Director of its Prelaw Undergraduate Scholars Program. In 2015, Marsha received the Student Bar Association’s Adjunct Professor of the Year Award.
Prior to joining Chicago-Kent, Marsha led labor and employee relations for the Cook County Health and Hospitals System, which included facilitating labor-management relations with 16 different labor unions. She was also responsible for workplace investigations, conflict resolution and HR compliance. Marsha spent several years as the Director of Workforce Engagement for Health Care Service Corporation, directing labor and employee relations and employee engagement activities for 17,000 employees across four states. As the Deputy Director of Field Operations for the Illinois Department of Employment Security, Marsha was responsible for operations of over 60 employment offices throughout the state, as well as the agency’s labor and employee relations. Additionally, Marsha served as the Interim Executive Director of the Asian Health Coalition of Illinois, managing all aspects of operations, with an emphasis on HR and legal. Over the past 12 years, Marsha has worked as an Adjunct Professor at The Morris Graduate School of Business, teaching courses in employment law, business law, ethics, communication, organizational and group behavior, HR management, and managing diverse organizations.
Marsha consults with company leaders regarding labor and employee relations topics. Marsha has also developed and delivered several workplace-training modules, including but not limited to: Anti-Discrimination/Harassment, FMLA/ADA/ADAAA, Discipline and Documentation, Performance Management, Building a Culture of Inclusion, Leading Change, Effective Decision-Making, Employee Engagement, and Personal Accountability. Marsha is a frequent speaker on topics pertaining to diversity pipeline programs, as well as legal education and career strategies for those interested in pursuing a career in the legal profession.